Patient Safety Reassurance & Instructions 

Dental Colleagues and Patients of Northtowns Oral & Maxillofacial Surgery, PLLC

We hope that you and your family are in good health.  Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines.  While many things have changed, one thing has remained the same:  our commitment to your safety.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office(s).  Our infection control processes are made so that when you receive care, it’s both safe and comfortable.  We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our offices follow infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).  We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.  We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

What to expect when making an appointment and arriving to an appointment:

  • Prior to making an appointment, you will be asked a series of screening questions.  You will be asked these questions again upon confirming your appointment and when you arrive for your appointment (see attached Patient Covid Form).  If you answer “yes” to any of the questions, we will not be able to provide care until you seek advice from your medical provider or by following the instructions given to you by one of our providers.
  • Upon arrival, please park your vehicle in the front of the building outside of the front door and call our office to inform us of your arrival.  A member of the reception team will greet you at the front door.  A mask must be worn prior to entering and if you do not have a mask, one will be provided for you.  Your temperature will be taken and if it is normal (<100.5) and if you are able to answer “no” to all of the screening questions, you will be granted access to the building after cleansing your hands with hand sanitizer.  If it is necessary for an escort to accompany you to your appointment, they will go through the same process.
  • Appointments will be managed to allow for social distancing between patients.  That might mean that you’re offered fewer options for scheduling your appointment.
  • We will do our best to allow adequate time between patients to reduce waiting times for you as well as to reduce the number of patients in the reception area at any one time.

We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.